USB 3.0 Ports Aren’t Working? Here’s How to Fix Them


In this troubleshooting guide, we’re going to offer a number of pointers for when your USB 3.Zero ports aren’t operating. Usually, there are only a few unique causes for a defective USB slot – we are hoping that these pointers will help you to restore it with the aid of trying to clear up every of those reasons little by little.

The recommendations we provide can be truthful which will strive for yourself, irrespective of your pc literacy. Just make sure to read every inspiration carefully and follow the stairs we advise.

Hopefully, once you have finished reading, you will have pinpointed the issue and will have your USB 3.0 ports working again.

Make Sure Internal Cables are Connected

The first issue to recollect is whether the inner cables are connected to your USB three.Zero ports. This will most effective depend when you have a PC and you are trying to use the front USB ports.

If you’re struggling with USB 3.Zero ports on the back of your PC or on a computer, you may pass this proposal. You will want to open your case to access the motherboard. Switch off your PC first and unplug it from the wall.

The image we have above, provided from ASUS, showcases what a USB cable looks like and where it needs to connect. The text ‘USB 3’ Usually, you will find this at the bottom of your motherboard. Make sure it is connected – if it is, you’re good to go.

If not, you should be able to find the loose USB 3.0 cable and connect it. If you can’t find one that looks like the image shown above, it may be because your computer case does not have USB 3.0 ports on the front.

Install the Latest Drivers

There’s a small chance you may need to update your USB 3.0 drivers. First, you must find out which drivers your PC actually needs. You can visit the device manager to find out. Follow the steps below for guidance.

  • Press the Windows Key
  • Search for Device Manager
  • Click Device Manager once it appears
  • In Device Manager, look for Universal Serial Bus controllers
  • Click the small arrow next to the text to expand it
  • Next, look for your USB 3.0 or 3.1 driver name

In my case, it become the Intel USB 3.1 eXtensible Host Controller. Now that we’ve the driving force name, we are able to seek google for it. This lead me to an Intel website with the download link for Windows 7.

Make be aware that you are downloading the right driver for the proper working machine. Before downloading, click on the lock icon within the top next to the website address to verify it’s the precise source.

If there isn’t an to be had hyperlink to your operating machine, it is able to be because that producer doesn’t provide driver downloads and expects you to get it via your operating gadget. In this case, you could check for updates via following the steps beneath.

  • Press the Windows Key
  • Search for Device Manager
  • Click Device Manager once it appears
  • In Device Manager, look for Universal Serial Bus controllers
  • Click the small arrow next to the text to expand it
  • Right click your USB 3.1 driver, and click Properties
  • Click the Driver tab
  • Click Update Driver
  • Click Search automatically for updated driver software

Windows 10 may return a search for a new driver, or it may tell you that you already have the best driver installed. In that case, move on to the next step below.

Update to the Latest BIOS, or Check USB 3.0 is Enabled in BIOS

In many cases, your motherboard could be answerable for software program problems related to your USB three.0 ports or another ports at the motherboard. For this motive, updating to the modern day BIOS might also restore things.

To try this, you need to first discover your motherboard name so you can locate the most up-to-date BIOS drivers on the net.

First, you could find your motherboard name with the aid of following the stairs underneath.

  • Open the Start menu
  • Search for CMD
  • Click Command Prompt when it appears
  • In Command Prompt, enter wmic baseboard get product, manufacturer
  • Take note of the results

In my case, you may see which product and producer I actually have. So, I need to search for a brand new motive force for the MS-16P7 motherboard from Micro-Star International (MSI). It’s pretty easy to do – every producer may have their very own website for their merchandise and there could be assist pages for every motherboard.

In my case, I needed to look for the unique pc that used my motherboard while searching MS-16P7, but it didn’t take lengthy to find.

Before you down load, once more make certain you click on the lock icon to make certain you’re linked to the producer’s website. Download the BIOS.

Before we deploy the new BIOS, you ought to take a look at to make sure you don’t have already got the present day BIOS. To do that, observe the steps below.

  • Open the Start menu
  • Search for CMD
  • Search for System Information
  • Click System Information once it appears
  • In the System Summary Tab, look for BIOS Version/Date

In the Value area, take note of the date listed and evaluate it to the date on the BIOS producer internet site. If the ultra-modern BIOS on the website is a more recent date, you could installation it.

It is now time to put in the brand new BIOS. For this step, you’ll need a USB pressure. Locate the recently downloaded BIOS update to your PC. Extract it if it’s an archive, and drag the containing documents onto your USB.

This is important: You must make sure the files are at the root level. They cannot be in any folder.

When you download a BIOS update, you will be given a PDF or .txt file that explains the steps for installing the new update.

As you can see from the photo above, this report, covered in the BIOS archive, furnished me with the steps I wanted. The cause you want to examine this is due to the fact every BIOS will have one of a kind steps, however usual the system is comparable.

You must transfer off your PC, then switch it lower back on. During boot up, input the BIOS by urgent a positive key as your PC is turning on, then look for the replace BIOS choice. You can locate the proper key inside the help fabric or on-display as you boot up. If you want steering, please read the materials provided from your manufacturer.


That brings us to the end of our guide on how to fix USB 3.0 ports. I hope that you have found this guide useful. If you are still having issues with your USB ports, please let me know and I’ll try to provide my help as soon as I can.